Privacy Policy

1. Information We Collect

We may collect the following types of information: Personal Information: → Full name → Email address → Mobile number → Billing address → Shipping address → GST details (if applicable) Order Information: → Products purchased → Order history → Payment status → Delivery information → Returns and refund details Payment Information: Payments are securely processed through trusted payment partners such as Razorpay. Zupwell does not store your debit card, credit card, UPI PIN, CVV, or complete banking details. Technical Information: When you use our website, we may automatically collect: → IP address → Browser type → Device information → Operating system → Referral URLs → Website usage data → Cookie identifiers

2. How We Use Your Information

• → Process and fulfill your orders
• → Verify payments
• → Generate invoices and GST records
• → Deliver products
• → Provide customer support
• → Manage your account
• → Improve our website and services
• → Personalize your shopping experience
• → Detect fraud and unauthorized activities
• → Send order updates and shipping notifications
• → Send promotional offers and newsletters (only where permitted)
• → Comply with applicable laws and legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to: → Keep you signed in → Remember your shopping cart → Save your preferences → Improve website performance → Analyze website traffic → Measure marketing effectiveness You can disable cookies through your browser settings; however, some website features may not function properly.

4. Marketing Communications

With your consent, we may send: → Promotional emails → Product updates → Exclusive offers → New product launches → Educational content You can unsubscribe at any time by clicking the Unsubscribe link in our emails or by contacting our support team.

5. Sharing Your Information

We never sell or rent your personal information. We may share your information only with trusted third parties necessary to operate our business, including: → Payment processors (such as Razorpay) → Shipping and logistics partners → Cloud hosting providers → Customer support platforms → Analytics providers → Marketing service providers → Government authorities when legally required All third-party service providers are required to maintain appropriate security and confidentiality standards.

6. Data Security

Protecting your information is important to us. We implement industry-standard security measures, including: → SSL/TLS encrypted connections → Secure cloud infrastructure → Restricted employee access → Authentication controls → Firewalls → Routine security monitoring While we take reasonable steps to protect your information, no method of transmission over the internet is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to: → Fulfill your orders → Provide customer support → Maintain business records → Comply with legal, tax, and regulatory requirements → Resolve disputes → Enforce our agreements When your information is no longer required, it is securely deleted or anonymized.

8. Your Rights

Subject to applicable law, you may have the right to: → Access your personal information → Correct inaccurate information → Request deletion of your information → Withdraw consent for marketing communications → Request a copy of your personal data → Raise concerns regarding how your information is processed To exercise these rights, please contact us using the details below.

9. Children's Privacy

Our website is intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child's information has been collected, we will delete it promptly.

10. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before sharing any personal information.

11. Third-Party Analytics

We may use trusted analytics providers such as Google Analytics or similar tools to better understand how visitors interact with our website. These services may collect anonymous usage information using cookies or similar technologies.

12. Legal Compliance

We may disclose your information when required to: → Comply with applicable laws → Respond to lawful government requests → Protect our legal rights → Prevent fraud or illegal activity → Enforce our Terms and Conditions

13. International Data Processing

Some of our technology providers may process or store information outside India. Where applicable, we take appropriate safeguards to ensure your information remains protected in accordance with applicable privacy laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Last Updated date. Continued use of our website after changes become effective constitutes your acceptance of the revised policy.

15. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us: Email: support@zupwell.com We will make reasonable efforts to respond to your request as promptly as possible.